UserGuiding Review 2026 - Features, Pricing & Deals

UserGuiding helps businesses create better onboarding experiences for their users through interactive guides, tooltips, and personalized content. This platform lets teams build walkthroughs and tutorials without needing to write code.

At its core, UserGuiding offers tools to guide users through websites and apps. Teams can create step-by-step tutorials, add tooltips, and build resource centers where users can find answers to their questions. The platform includes checklists to keep users on track and surveys to gather feedback about the user experience.

The tool works for companies of all sizes, from small startups to large enterprises. The Starter plan begins at $174 per month for up to 2,500 monthly active users, while larger organizations can opt for more comprehensive packages with additional features and support.

UserGuiding focuses on simplicity and accessibility. The platform includes an AI assistant for real-time support, analytics to track how users interact with guides, and options to create content in multiple languages. Some users want more detailed analytics and find visual customization limited. Others say achieving 100% successful implementation requires detailed CSS and HTML knowledge, making it less practical than advertised.

• Interactive Guides and Product Tours: Create step-by-step walkthroughs using tooltips, modals, highlights, buttons, and videos that guide users through specific website or app functions, helping them understand and navigate complex interfaces.
• User Onboarding Checklists: Design structured task sequences with progress tracking to keep users motivated during the initial product exploration phase.
• Hotspots and Tooltips: Highlight key interface elements and provide contextual information with customizable designs that match your brand's visual identity.
• In-app Messages and Announcements: Communicate directly with users through real-time notifications and modals, keeping them informed about important updates.
• Resource Centers and Knowledge Bases: Build organized help centers that guide users through learning curves with easy-to-navigate content.
• NPS and In-app Surveys: Gather user feedback through customizable surveys with multiple question types to continuously improve user experience.
• AI Assistant Support: Provide instant, multilingual user assistance with conversational support, PDF uploads, fallback actions, and personalized guide recommendations.
• Analytics and Performance Tracking: Track user engagement and guide effectiveness with dashboards to optimize onboarding strategies and measure performance.
• User Segmentation and Personalization: Target specific user segments with different experiences using attributes and filters with AND/OR logic, custom buttons, and personalized pathways.

• Starter Plan costs $174 per month when billed annually, supporting up to 2,500 monthly active users with 25 active guides and hotspots, 2 onboarding checklists, and 5 surveys.
• Growth Plan priced at $349 per month when billed annually, expanding to higher monthly active users and offering advanced features like custom roles, goal tracking, and integrations.
• Enterprise Plan has custom pricing, designed for larger enterprises with customized features and tailored support options.
• Support Essentials is available as a free tier.

You don't need any coding skills to use UserGuiding. It's a no-code platform designed for both technical and non-technical team members. The drag-and-drop interface lets you create interactive guides, tooltips, and surveys without writing a single line of code. Your marketing, product, or customer success teams can build and update onboarding experiences without waiting for developer resources.

Most users get UserGuiding up and running in less than an hour. You'll need to add a small code snippet to your website or app (just once), then you can start creating guides right away. The platform is built for quick setup, and many customers report publishing their first interactive walkthrough within the same day they sign up. The learning curve is minimal compared to custom-coded solutions.

Yes, you can create targeted experiences based on user segments. UserGuiding lets you show different guides to users based on their behavior, role, or attributes. The platform supports user segmentation through database attributes and filters with AND/OR logic. For example, you can create special onboarding for new users, feature announcements for power users, or role-specific training for different team members. The segmentation options help you deliver the right guidance to the right people at the right time.

UserGuiding is designed to have minimal impact on your site's performance. The lightweight code snippet loads asynchronously, which means it won't block your website from loading. Some users report occasional performance issues like slight lag when many interactive elements are active at once, but these cases are rare. The platform is built to maintain your site's speed while adding interactive elements.

UserGuiding includes built-in analytics that show you how people interact with your guides. You can track completion rates, drop-off points, and overall engagement through the analytics dashboards. The platform also offers NPS surveys and feedback tools to collect user opinions directly. Many customers connect UserGuiding to their existing analytics tools like Google Analytics, Amplitude, or product analytics platforms for deeper insights into how guides impact key metrics like activation and retention.