Smith.ai

Smith.ai- Features, Pricing & Use Cases

Smith.ai is a leading provider of AI-fueled and human-guided customer engagement services designed to foster business growth for all industries. Bringing together the best in next-generation AI and expertly trained customer service staff, Smith.ai offers a variety of services from web chat to AI voice assistance. Trusted by over 3,000 businesses across the globe, Smith.ai is committed to delivering a fast, efficient, and productive connection between your brand and your customers.

Smith.ai's strength lies in its comprehensive suite of advanced features, offering seamless end-to-end integrations for easy operation with your existing software. The focus is on offering a premium service that focuses on client work and maintains customers as the top priority. Smith.ai's services are highly customizable to cater to your unique business needs and help you convert conversations into clients. Knowing that your time is a valuable asset, Smith.ai aims to improve conversion rates, provide positive client experiences, and ultimately, facilitate greater growth.

In addition to its multitude of capabilities, Smith.ai provides flexible pricing options structured to deliver real value for businesses of various sizes. With pricing plans ranging from Basic to Enterprise, each offering additional functionality, Smith.ai ensures businesses only pay for the services they require. To guarantee customer satisfaction, Smith.ai operates a 14-day money-back guarantee, providing you a risk-free opportunity to measure the value they can add to your business. Smith.ai offers a month-to-month service without any long term contracts, emphasizing flexibility and ease of use.

Maintaining customer engagement and delivering a superior business growth platform, Smith.ai is a reliable partner trusted by businesses worldwide. Its cutting-edge technology coupled with an unwavering focus on customer priorities makes it a go-to choice for fostering brand-customer relationships.

Features

  • AI and Human Powered Customer Engagement: Providing advanced AI and human-staffed web chat for paving your path to business growth.
  • Solutions for All Industries: Tailored customer engagement solutions for businesses across different industries, paving the way for faster growth.
  • Trusted by 3000+ Businesses: Trusted customer engagement provider for over 3000 businesses worldwide, proving beneficial in more positive client experiences and better conversion rates.
  • End-to-End Integrations: Smith.ai seamlessly integrates with your existing software, ensuring smooth and uninterrupted operations.
  • Flexible Pricing: Offering Basic, Pro, and Enterprise plans, with additional functionality included. All plans come with a 14-day money-back guarantee for a risk-free experience.
  • Customer Engagement at Scale: AI-driven workflows fuel accurate outbound calling at scale, with 24/7 North America-based agents available for both warm engagement and cold prospecting.
  • Live Chat Plans: À la carte, Starter, Basic, and Pro live chat plans available to suit businesses of different sizes and needs. All plans include 24/7 live agents, unlimited AI-powered Q&A, custom branding, and more.
  • Easy Installation: Easy-to-install, mobile-friendly widget for web chats and texts, enhancing your website's interactive capacity.

Pricing

  • Basic Plan: Smith.ai offers amongst its plans an affordable basic plan that addresses standard needs and provides essential services. This plan operates on a monthly subscription basis with no long-term contracts. Billing per client call ensures cost-effectiveness and greater control of expenses. With this plan, customers have access to up to two routing numbers.
  • Pro Plan: Smith.ai offers a comprehensive Pro plan that provides an extensive range of services. The plan is designed to cater to growing businesses, and it costs approximately $33,000 less than the annual salary of an in-house receptionist. It includes ten routing numbers, with additional transfer destinations available at $15/month.
  • Enterprise Plan: Smith.ai offers an Enterprise plan designed to cater to large businesses with advanced needs. The plan offers end-to-end customer engagement and is flexible to cater for up to 24/7 service at standard per-call pricing.
  • Additional Functionality: Smith.ai offers extra features such as extended intake, further qualify and many more which are priced per-call on a monthly basis. Subscribers can switch plans at any time by contacting support@smith.ai with their new plan starting the following month.
  • Discounts and Guarantees: Smith.ai provides a 10% discount for customers subscribing for 12 months. Also, they offer a 14-day money-back guarantee, refunding the initial plan with no strings attached for new clients that are unsatisfied in the first two weeks.
  • A La Carte Plan: Priced at $10/chat, this plan is perfect for solo businesses or startups that only need to pay for the chats they need. The plan also includes 2 custom programming hours and 1 free CRM integration.
  • Starter, Basic and Pro chat plans: For small, medium and growing businesses, these plans provide a certain number of live chats per month at a given cost, with extra charges for additional chats. They also include a certain number of custom programming hours and a free CRM integration.
  • Client Engagement Campaigns: Smith.ai offers specialized Warm Engagement and Cold Prospecting campaigns targeted at improving inbound speed-to-lead, upselling current clients, reaching new contacts and creating sales opportunities. These campaigns come with a one-time setup fee of $750.

Popular Use Cases

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Videos (Official, Reviews, How-To's)

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