OnPay handles employee payments, benefits, and compliance requirements. The platform runs payroll, manages tax filings, and organizes employee benefits in one place.
Small and medium-sized businesses can process unlimited payroll runs, automate tax calculations, and give employees access to their documents through a self-service portal. The system works for nonprofits, agricultural businesses, and hospitality companies. Accountants managing multiple clients can use OnPay's partner dashboard to oversee payroll across different businesses.
The pricing structure is straightforward: businesses pay a base fee of $49 per month plus $6 for each employee or contractor. This includes core features like direct deposit, tax filing for all 50 states, and unlimited pay schedules. An optional HR add-on costs $15 per month plus $2 per employee and includes PTO management, customizable workflows, and benefits enrollment management. Companies can access the platform through any web browser, and employees can view their information using mobile devices or the website.
OnPay handles most payroll and HR tasks automatically, and also provides customer support through phone, email, and chat. The software connects with QuickBooks and Xero, making it easier to keep financial records up to date. New customers get their first month free plus setup and data migration assistance.
OnPay works for small to mid-sized business owners who need an all-in-one solution for payroll and HR management without worrying about tax compliance. The platform automates complex processes with a user-friendly interface that doesn't require specialized training.
The tool is particularly useful when you're spending hours on payroll paperwork or worried about missing tax deadlines.
Small business users praise OnPay for its ease of use and intuitive interface. Customers appreciate the transparent pricing without hidden costs, strong tax compliance features, and helpful onboarding specialists who guide them through setup. The employee self-service features like mobile access to paystubs and PTO tracking get positive mentions, along with the platform's integration capabilities with accounting software like QuickBooks and Xero.
OnPay lacks a native employer-side mobile app, which limits functionality compared to competitors. The platform has fewer integrations than enterprise-level payroll solutions. Some users report frustrations with onboarding processes, particularly around bank verification or document requirements for solo businesses. There are also complaints about billing issues or payment method misunderstandings, and some customers mention delays in resolving specific account problems.
Most users find OnPay quite easy to set up, even if you're not tech-savvy. The interface is straightforward, and you can usually get your payroll system running within a day or two. They offer guided setup with onboarding specialists, and your first month is free with complimentary account migration assistance. You'll need basic company info, employee details, and tax information ready before you start. Many small business owners handle the setup themselves without needing outside help, though some solo businesses report occasional frustrations with bank verification or document requirements.
How does OnPay handle tax filings and payments?OnPay automatically calculates, files, and pays your federal, state, and local payroll taxes across all 50 states. They handle your quarterly tax filings and year-end forms like W-2s and 1099s. If they make a mistake, their tax accuracy guarantee means they'll pay any resulting fines or penalties. You don't need to worry about changing tax laws or deadlines - the system updates automatically to stay compliant with current regulations.
Can my employees access their payroll information?Yes! OnPay provides a self-service portal where your employees can access their payroll information anytime. They can view current and past pay stubs, download W-2 forms, update their personal details, manage their direct deposit information, and complete self-onboarding. The portal works on mobile devices too, so they can check their pay info from anywhere. This feature saves you time since employees can handle many basic tasks themselves.
What happens if I need help with my payroll?When you need help, OnPay offers support through phone, email, and chat. Their customer service team is available Monday through Friday during business hours. Many users report excellent experiences with helpful onboarding specialists and quick responses, while others mention occasional delays in resolving specific account problems during busy times. The company also provides a help center with guides and tutorials that answer common questions about using the system.
Does OnPay work with accounting software I already use?OnPay integrates with popular accounting software like QuickBooks and Xero, plus time-tracking apps. This connection lets your payroll data sync automatically with your accounting system, which saves time and reduces errors from manual data entry. The integration works both ways - changes in either system can update the other. Setup is usually simple, requiring just a few clicks to connect your accounts. Keep in mind that OnPay has fewer integrations compared to some enterprise-level competitors, so check their website for their current list of integration partners.



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