Jotform
Best Deal
Try the Starter plan for free with 5 forms, 100 monthly submissions, and all standard features. Nonprofits and educational institutions get 50% off paid plans.
Jotform Review 2026 - Features, Pricing & Deals
Jotform helps businesses and individuals create online forms without any coding knowledge. This AI-powered form builder combines simplicity with powerful features, making it practical for collecting data, processing payments, and streamlining workflows.
The drag-and-drop interface lets users quickly build forms by choosing from over 10,000 templates or starting from scratch. Generate forms instantly using the AI form builder with text prompts. Customize forms with fields like text boxes, file uploads, and payment options. The built-in conditional logic creates forms that change based on user responses.
Security features include GDPR compliance and secure payment processing through gateways like PayPal and Stripe. The platform connects with more than 1,000 apps, including Google Sheets and Salesforce, to automate data management. Jotform also offers AI agents that handle customer support conversations, send emails, and automate tasks across channels like phone, SMS, and WhatsApp.
A free plan covers basic needs. Paid plans start at $34 per month (billed annually) and offer increased storage, form limits, and monthly submissions. The platform works for everything from simple contact forms to complex payment systems and surveys.
Who is Jotform for?
Jotform is ideal for professionals and organizations who need to collect information, process payments, or streamline workflows without technical expertise. The drag-and-drop interface saves hours of development time while delivering forms that work across all devices.
- Small business owners who want to accept online payments, gather customer information, or create order forms without hiring a developer
- Event planners who need to manage registrations, collect attendee information, and process ticket payments in one system
- Educators and administrators who regularly create surveys, quizzes, or permission forms and want to analyze responses efficiently
- Healthcare providers seeking HIPAA-compliant forms for patient intake, appointment scheduling, and medical history collection
- Nonprofit organizations with limited budgets who need donation forms, volunteer applications, and event registrations
- HR professionals who want to simplify employee onboarding, performance evaluations, and internal request processes
- Businesses looking to add AI-powered chatbots and support agents to their websites for automated customer service
Marketing agencies, retail businesses, schools, healthcare practices, and religious organizations use Jotform when they need straightforward data collection without technical overhead.
Online Reviews (Last 6 Months Summarised)
Users praise Jotform for how easy it is to customize forms without technical skills. The platform's integrations—including conditional logic and payment processing—get positive mentions. Affordable pricing compared to competitors stands out, and the template library saves time. Customer support gets credit for being responsive, and forms work well across mobile devices.
Pricing gets expensive when you need advanced features. Branding customization is limited in lower tiers. Some users report occasional uptime issues and inconsistent customer support response times. There's a learning curve for advanced features. Conditional logic capabilities lag behind certain competitors. File upload size and export options are restricted on basic tiers. The platform can feel bloated with unused features if you just need simple forms.
Features
- AI-Powered Form Builder: Create custom forms using a drag-and-drop interface or generate forms instantly from text prompts with AI, allowing anyone to design forms in seconds without coding skills.
- 10,000+ Form Templates: Access over 10,000 pre-designed templates across industries that can be instantly customized to match your branding and requirements.
- Conditional Logic: Create forms that adapt based on user inputs, showing or hiding fields and personalizing the form-filling experience in real-time.
- Secure Payment Processing: Integrate multiple payment gateways like PayPal and Stripe directly into forms, enabling secure online transactions with automatic tax calculations and discount codes.
- 1,000+ App Integrations: Connect with over 1,000 apps including Google Sheets, Salesforce, and Mailchimp, plus Zapier integrations to automate workflows and streamline data management.
- AI Agents for Customer Support: Deploy conversational AI chatbots on your website or WordPress that handle customer support, send emails, automate tasks, and communicate via phone, SMS, and WhatsApp.
- Form Analytics: Generate visual reports and insights about form performance, helping you understand response rates and user interactions.
Pricing
- Starter Plan offers 5 forms, 100 monthly submissions, 100 MB storage, and all standard features including form templates, payment integrations, and widgets at no cost (includes Jotform branding).
- Pricing plans include: Bronze at $34/month (annual billing) with increased limits over Starter, Silver and Gold tiers with progressively more storage and submissions, and Enterprise with custom pricing for unlimited forms.
- Special discounts available for nonprofits and educational institutions (50% off Bronze, Silver, and Gold plans; 30% off Enterprise), with flexible monthly and annual billing options and a 30-day money-back guarantee.
Frequently Asked Questions
Jotform stands out with its drag-and-drop interface that doesn't need any coding skills, plus AI-powered form generation from text prompts. Unlike many competitors, it offers over 10,000 templates and integrations with over 1,000 tools like PayPal, Google Drive, and Mailchimp. Jotform's conditional logic lets your forms change based on how people answer. The platform also includes AI agents for customer support and automation, which most form builders don't offer. While competitors like Typeform and Google Forms have their strengths, Jotform balances ease of use with advanced features that work well for both beginners and experienced users.
Can I use Jotform for free, or do I need to pay?Yes, you can use Jotform for free. The free Starter plan includes 5 forms and 100 monthly submissions with 100MB storage, plus all standard features like form templates, payment integrations, and widgets. Your forms will have Jotform branding on them. This works great for personal projects or small businesses just getting started. When you need more, paid plans start at $34 per month (billed annually) and offer more forms, submissions, and storage space. Many users start with the free plan to test things out before deciding if they need to upgrade. Nonprofit organizations and schools can get a 50% discount on paid plans.
How secure are forms created with Jotform?Jotform takes security seriously with HIPAA compliance on higher-tier plans and GDPR compliance across all plans. Your forms can be protected with encryption, password protection, and SSL security. For payment forms, Jotform is PCI compliant, which means credit card info stays secure. You can also add reCAPTCHA to block spam and bots. If you handle sensitive info, Jotform has options to limit who can access your data and when it gets deleted. Their security measures are on par with industry standards for form builders.
Can I collect payments through Jotform forms?Absolutely! Jotform connects with multiple payment processors including PayPal, Stripe, and Square. You can sell products, collect donations, or process subscription payments right through your forms. The payment forms can handle discounts, coupons, and even calculate taxes automatically. You don't need any coding skills to set this up - just connect your payment account, add product fields to your form, and you're ready to go. Even on the free plan, you can collect payments, though paid plans offer more submission limits.
What are Jotform's AI features and how do they work?Jotform's AI features include an AI form builder that creates forms instantly from text prompts, and AI agents that act as chatbots for customer support. You can describe the form you need in plain language, and the AI generates it for you in seconds. The AI agents can be embedded on your website or WordPress, handle conversations with customers, send emails, automate workflows, and even communicate via phone, SMS, and WhatsApp. These features are available through the platform without coding, making it easy to add AI-powered automation to your business.
