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Chatfuel

Chatfuel - AI Features, Pricing & Use Cases

Chatfuel is an official provider of the WhatsApp API and a verified artificial intelligence (AI) chatbot platform designed to scale your online business communication with human-like interactions. Highly recommended for SaaS, E-commerce, and other online enterprises, the platform allows an unlimited number of agents to manage business messages efficiently on one number, thus improving customer responsiveness and service.

Key Features include AI-powered bots that understand customer needs and preferences, leading to enhanced sales automated operations. Functions such as abandoned cart recovery, upselling, cross-selling and intelligent ad enhancements are part of the offering. In addition to sales and marketing, Chatfuel can support automated customer service resolutions and efficient HR process management.

The platform can enhance retargeting strategies by triggering personalized restriction messages based on conditions such as inactivity or cancellations. Collect and analyze customer feedback to PDCA your services and offerings. Chatfuel also ensures data protection in line with the highest GDPR standards and offers a responsive 24/7 support team with an average 5-minute response time.

A seamless integration feature with your store, CRM, or CDP is possible through the Chatfuel API. The platform allows for real-time interpretation of user behavior tracking. Customized and targeted messaging are made possible through segmentation while chat performance and engagement metrics stand accessible for assessment and improvement. Chatfuel provides a competitive edge with the aid of A/B testing for different message variations.

Support channels for the platform extend to Facebook, WhatsApp, Instagram, and Websites, ensuring broad coverage for your business communication.

Chatfuel offers varied pricing plans based on usage, making it suitable for any size of business. The packages - Starter, Professional, Enterprise, and Unlimited all come with a range of inclusions such as response limits, content uploads, number of chatbots, priority support, Q&A capacities, and integration possibilities. The higher-end packages offer the benefit of a Dedicated Account Manager and the removal of 'Powered by Chatfuel' branding.

Lastly, Chatfuel prioritizes user upskilling and troubleshooting, making training and support services available to customers as required. For businesses looking to level up their digital communication, Chatfuel provides a flexible and dynamic solution.

Features

  • Multichannel Messaging: Enables unified business communication across Facebook, WhatsApp, Instagram, and Website chats.
  • Real-time Analytics: Provides real-time metrics to track user engagement, message performance, and other insights.
  • Integration with CRM: Integrates seamlessly with your store's data, CRM or CDP, allowing for efficient tracking and identification of user behavior.
  • Sales Automation and Recovery: AI-powered automated messaging helps resolve customer queries, recommend products, complete transactions, and recover abandoned carts.
  • Upselling & Cross-selling: Uses non-intrusive ways to upsell or cross-sell, thereby improving the customer shopping experience.
  • Automated Customer Support: Efficiently handles customer inquiries and resolves issues through intelligent chatbots.
  • AI-Driven Ad Enhancement: Leverages AI-powered chatbots to improve ad engagement and conversion rates.
  • Customer Re-engagement: Targets inactive customers or those with cancellations to reintegrate them into the sales funnel.
  • Feedback Collection: Facilitates the collection and analysis of customer feedback to drive improvements in products and services.
  • Segmentation: Classifies audience based on behavior and preferences, enabling targeted and personalized content delivery.
  • A/B Testing: Allows for testing different message variations to evaluate their performance and refine marketing strategies.

Pricing

    • Starter Plan ($17/month): Offers 2,000 responses/month, 2 chatbots, upload any content type, 5 files | 100 web pages, less than 10 MB per file, embed on unlimited websites, make chatbots private or public, priority support, and 10 QAs allowed
    • Professional Plan ($47/month): Provides 6,000 responses/month, 5 chatbots, upload any content type, 25 files | 250 web pages, less than 25 MB per file, embed on unlimited websites, make chatbots private or public, priority support, and 20 QAs allowed
    • Enterprise Plan ($97/month): Includes 15,000 responses/month, 10 chatbots, upload any content type, 100 files | 500 web pages, less than 50 MB per file, embed on unlimited websites, make chatbots private or public, premium support, and 50 QAs allowed
    • Unlimited Plan ($397/month): Offers 40,000 responses/month, 50 chatbots, upload any content type, 500 files | 10,000 web pages, less than 100 MB per file, embed on unlimited websites, make chatbots private or public, dedicated account manager, unlimited content, remove 'Powered by Chatfuel', custom integrations, and 1000 QAs allowed
    Last Updated
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    July 5, 2024 17:07

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