BigTime reviews — what users really think

BigTime is built for professional service firms that need to manage project management, time tracking, and billing in one platform. It helps businesses save time on administrative tasks while improving project profitability through better resource management and accurate billing.

• Engineering and IT Services Firms: Companies that track time, manage utilization rates, and handle complex billing for technical projects with multiple team members.
• Consulting Organizations: Firms managing projects that require real-time resource allocation, profitability tracking, and flexible invoicing options.
• Professional Service Managers: Team leaders who need visibility into staff workloads, project timelines, and budget tracking to make informed decisions.
• Accountants and Bookkeepers: Financial professionals who need QuickBooks integration and customizable billing rates to maintain accurate financial records.
• Freelancers and Agencies: Individual contributors and small teams who need time tracking that connects directly to invoicing, ensuring all billable hours are captured.
• Operations Directors: Decision-makers looking for reporting tools to understand project profitability and team utilization rates.

The software works for engineering companies, consulting businesses, IT service providers, and other professional services organizations that manage resources and profitability across multiple projects.

Users praise BigTime for its easy-to-use time tracking interface and design across both web and mobile apps. The software works well for freelancers and agencies who need accurate time tracking, and reviewers on G2 and Trustpilot highlight excellent customer support. The integrations with tools like QuickBooks and Asana get positive mentions, helping teams connect their workflows without jumping between systems.

Pricing can be steep for small teams and solo freelancers, with some Reddit users noting it feels like overkill for simple tracking needs. G2 reviews mention occasional bugs in reporting features. Some iOS app users report crashes. Dashboard customization options are more limited than some users want.

• AI Value Assistant (AVA): Provides 24/7 chat support within the platform, offering personalized tips and in-product assistance to help users get the most out of BigTime's features.
• Predictive Forecasting: Uses AI to forecast profitability and resource utilization, helping firms plan ahead and make data-driven decisions about project staffing.
• Time and Expense Tracking: Captures billable hours with autofill capabilities and receipt parsing for expenses, making it easy to log time and costs across projects.
• Resource Allocation Dashboard: Provides real-time insights into staff capacity with AI-powered staffing recommendations, helping match the right team members to specific projects.
• Project Management Suite: Tracks tasks, assignments, and workflows with Gantt chart visualizations, project budgeting, and customizable security settings.
• Flexible Billing System: Allows customizable billing rates with multiple variables, online invoice payments, and professional invoice generation tied directly to project data.
• Advanced Reporting and Dashboards: Offers real-time KPIs, custom reports, and financial insights to track project progress and business performance.

• Essentials Plan starts at $20 per user per month, including Time Tracking, Expense Management, Project Management, Billing & Invoicing, Rate Management, Approvals, Standard Reports, Online Payments, and Support.
• Advanced Plan priced at $35 per user per month, adding Multi-Currency Expenses, Project Templates, Custom Invoices and Reports, Client Portal, DCAA Compliance, Standard Dashboards, and Professional Services to Essentials features.
• Premier Plan costs $45 per user per month, including everything in Advanced plus Multi-Currency Invoicing, Project Budgeting, Multi-Level Approvals, Resource Planning, Skills Management, Priority Support, SLA, and Extended Integrations.

BigTime is more comprehensive than Harvest or Toggl because it's built specifically for professional service firms. While Harvest and Toggl focus primarily on time tracking and basic invoicing, BigTime handles the full workflow including resource planning, project budgeting, and advanced billing with customizable rates. BigTime also includes AI-powered forecasting and staffing recommendations that you won't find in simpler tools. If you just need basic time tracking, Harvest or Toggl might be easier to set up. But if you're running a consulting, engineering, or IT firm and need to manage utilization, profitability, and complex billing, BigTime offers much more depth.

BigTime doesn't offer a free plan, but you can try the platform with a free trial that doesn't require a credit card. This gives you a chance to test the features and see if it fits your workflow before committing to a paid subscription. The trial lets you explore time tracking, project management, billing, and reporting features across the platform.

Yes, but multi-currency features vary by plan. The Advanced plan includes multi-currency expense tracking, which lets team members log expenses in different currencies. If you need full multi-currency invoicing to bill clients in their local currency, you'll need the Premier plan at $45 per user monthly. This is useful for firms working with international clients who want invoices in euros, pounds, or other currencies.

BigTime supports data imports through its API and integrations. You can typically bring in historical time entries, projects, and client information from spreadsheets or other systems during setup. The exact import process depends on your data format and which plan you're on. If you're migrating from another PSA tool or moving off spreadsheets, it's worth contacting BigTime's support team during onboarding to make sure your historical data transfers smoothly.

AVA is BigTime's AI chat assistant built right into the platform. It's available 24/7 to answer questions about features, provide personalized tips based on how you use the software, and help you troubleshoot issues without leaving the app. AVA also powers predictive features like profitability forecasting and staffing recommendations. Instead of digging through help docs, you can ask AVA questions in plain language and get immediate answers tailored to your account and workflows.