Syncro
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Start your free Syncro trial and explore unlimited RMM agents, AI-powered ticketing, scripting tools, and 50+ integrations with complete feature access
redeem nowWe start with direct ratings from our readers, then look at what real users are saying in practitioner forums and community spaces. We pair that with search demand data and profession-level persona analysis.
Editorial note: this was originally published in august of 2024
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based on real user feedback, community sentiment, pricing value, and fit for target audience. see our full methodology
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Syncro combines Remote Monitoring & Management (RMM), Professional Services Automation (PSA), and Microsoft 365 management into one platform tailored for Managed Service Providers (MSPs) and IT teams. This unified solution helps businesses manage their IT operations more efficiently while supporting growth and scalability.
The platform brings together endpoint monitoring, ticketing systems, and automation features in one place. Users can track unlimited endpoints, handle customer support tickets, and automate routine tasks without switching between multiple applications. The built-in scripting engine lets teams create custom solutions or use ready-made scripts to solve common IT problems.
AI-powered features help MSPs overcome talent shortages by automating ticket classification into 40-47 categories, providing guided resolution steps, and analyzing ticket sentiment. The platform offers smart ticket search for all users, while advanced AI capabilities like guided resolution and sentiment analysis are available on the Team plan.
Pricing starts at $139 per user monthly for the Core plan, which includes the main RMM and PSA features. The Team plan, at $189 per user monthly, adds advanced features like Entra ID sync and actions, security assessments, network discovery, and enhanced AI capabilities. Both plans offer annual discounts and come with a free trial.
monthly search interest
4.4k/mo now
Syncro's search volume has been remarkably stable for four years, oscillating between 2,900 and 4,400 monthly searches with no dramatic spikes or declines. This is a tool with a settled, loyal user base in a niche category: MSPs don't switch platforms on a whim, and the steady demand reflects that. It's not growing fast, but it's not losing ground either. Safe to build a workflow around.
Whether Syncro is worth it depends almost entirely on what your team actually needs from it day to day. Pick your role below to see the honest breakdown.
overall sentiment
select your role to see what people like you are saying
MSP Owner
positiveIf you're running a small-to-mid-sized MSP and currently paying separately for RMM, PSA, and M365 management, Syncro's Core plan at $129 per user annually will almost certainly save you money. The support team is responsive and the platform scales from break-fix to managed services without a painful migration. The patch management bugs are a real concern at scale, and accounting integrations are limited, so factor those in before signing an annual contract.
strengths
concerns
IT Support Technician
positiveSplashtop is built in, the scripting engine is solid, and the mobile app actually works for on-call situations. The AI-guided resolution steps are genuinely useful if you're less experienced or handling ticket types outside your usual scope. The UI is cluttered and managing large device inventories slows things down, but for day-to-day support work, Syncro covers the bases without requiring you to jump between tools.
strengths
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Service Desk Manager
mixedThe AI ticket classification and sentiment analysis saves real time on routing, and the unified ticketing and RMM setup reduces context-switching for your team. Where it falls short is reporting: you can't build the kind of SLA dashboards or utilization reports that executives expect, and there's not enough granularity to identify coaching opportunities systematically. If reporting to leadership is part of your job, you'll find yourself working around Syncro rather than through it.
strengths
concerns
IT Administrator (Microsoft 365 / Internal IT)
negativeSyncro is built for MSPs managing multiple clients, not internal IT teams managing a single Microsoft 365 tenant. You'll be paying for RMM and PSA features you don't need if you're running a single-org environment. Dedicated M365 admin tools like Microsoft's own admin centre or a purpose-built identity management platform will serve internal IT administrators better at lower cost.
strengths
concerns
“At $129 per user annually, Syncro undercuts ConnectWise by a meaningful margin, and small MSPs consistently flag that as the deciding factor.”
Community feedback on Syncro is broadly positive for a tool in this category. Across commercial review platforms, Syncro sits at around 4.6 out of 5 based on roughly 150 reviews, which is a strong score for MSP software where complaints about complexity and cost are the norm. The recurring praise centres on pricing: at $129 per user annually on the Core plan, it undercuts ConnectWise and Autotask by a meaningful margin, and small MSPs consistently flag that as the deciding factor. There's a Reddit thread in the Syncro community around a Windows Defender flagging the Syncro agent MSI as Trojan:Win32/Cloxer, which is worth noting for anyone mid-deployment. It appears to be a false positive, but it's the kind of surprise that slows down onboarding at a new client site. Patch management reliability also comes up repeatedly as a friction point: users document specific bugs that require manual workarounds, which is exactly the kind of thing that erodes trust in an RMM platform over time.
The Core plan at $129 per user monthly (billed annually) is worth it if you're consolidating RMM and PSA from separate tools. You'll likely save money versus running Datto RMM plus a standalone PSA like Autotask. The Team plan at $179 per user adds network monitoring and more advanced features, but only pay for it if you actively need those capabilities. At $139 per user on a monthly basis with no annual commitment, it's a reasonable way to trial before locking in.
MSP owners running small-to-mid-sized practices get the clearest value, specifically those transitioning from break-fix to managed services who want one platform rather than three. IT Support Technicians also benefit directly from the integrated Splashtop remote access and scripting engine. Service Desk Managers will find it adequate for day-to-day operations but limiting if they need detailed SLA reporting or executive dashboards.
Two things come up consistently. First, patch management has documented reliability issues: bugs that require manual intervention, which defeats the purpose of an automated RMM. Second, reporting is shallow. You can track tickets and devices, but generating detailed performance metrics, utilization reports, or custom executive dashboards is either difficult or not possible without exporting data elsewhere. If either of those matters to your operation, factor them in before committing.
ConnectWise Manage wins on reporting depth, integration breadth, and enterprise-grade workflow customization. Syncro wins on price and simplicity. If you're under 10 technicians and don't need deep accounting integrations or granular SLA reporting, Syncro will cover you at a fraction of the cost. If you're scaling past 20 seats or need robust QuickBooks or Xero billing workflows, ConnectWise is worth the extra spend.
The UI is cluttered and there's a real learning curve, but the AI-powered resolution suggestions are a genuine help for less experienced team members. Junior technicians can work independently on common issues faster than they would with a tool that just gives them raw ticket data. Budget a few weeks for onboarding, not a few days, and the scripting library will speed that up once they're past the initial navigation friction.
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