
Red Points is a brand protection platform that uses AI technology to defend against counterfeits, brand impersonation, and digital threats. Founded in 2014 in Barcelona, the company now serves over 1,300 organizations worldwide through its offices in New York, Salt Lake City, and Beijing.
The platform continuously monitors online marketplaces, social media, websites, and advertising channels for potential brand infringements. Its AI system can spot unauthorized sellers and counterfeit listings that often slip past basic keyword searches. When threats are detected, Red Points automatically initiates takedown requests to remove infringing content.
Key features include image recognition technology, automated enforcement actions, and analytics dashboards that help brands track their protection efforts. The platform also offers Actors Network Technology to identify repeat offenders and prevent them from simply creating new listings.
Red Points now offers tiered pricing with Starter and Professional plans. Exact prices aren't publicly listed—the company provides custom quotes based on each brand's specific needs and protection requirements. Implementation typically takes 1-2 weeks with strategic consultation included.
Red Points helps brands protect their intellectual property across online marketplaces and digital channels. The platform automatically detects and removes counterfeit listings, unauthorized sellers, and brand impersonation attempts.
The platform is used most often by fashion, electronics, cosmetics, consumer goods, and hospitality companies where brand managers and IP specialists need efficient protection against digital threats.
Red Points gets positive feedback from clients who praise its easy integration with loyalty programs, fraud detection capabilities, and scalability for large enterprises. Users mention responsive customer support and the platform's ability to help recover lost revenue from fraud. The managed services approach and dedicated Customer Success Managers resonate with brands that need hands-on guidance.
High pricing is out of reach for smaller businesses. Setup is complex despite the promised 1-2 week implementation timeline. False positives in fraud alerts happen. Some users report limited customization options and slow response times during peak usage periods. The lack of transparent public pricing makes it harder for potential customers to quickly assess whether the tool fits their budget.
Red Points goes beyond simple keyword searches by using AI-powered image recognition. Their tech can spot your product images even when sellers try to hide by avoiding your brand name. The system analyzes visual elements to find matches with your registered products, catching counterfeiters who use your images but different text. This helps you find infringements that would fly under the radar with traditional monitoring tools.
What happens after Red Points finds a counterfeit listing?Once Red Points finds a fake, it springs into action automatically. The system validates the infringement using machine learning, then prepares and sends takedown requests to the platform where it was found. You don't need to handle each case manually. Their direct API connections with major marketplaces and platforms speed up the removal process, and you can track everything through their dashboard. They'll even help shut down repeat offenders for good.
Can Red Points monitor social media platforms?Yes. Red Points covers all major social networks including newer platforms like TikTok and Threads. Their bots scan posts, comments, and marketplace sections on social sites to find counterfeits and brand impersonation. This is helpful since many counterfeiters have moved from traditional marketplaces to social media where they can reach customers directly. The system also monitors Chinese platforms like Douyin and WeChat if you're worried about international fakes.
How long does implementation take?Red Points typically gets you up and running in 1-2 weeks. You'll work with a dedicated Customer Success Manager who handles strategic consultation and configuration. During onboarding, you'll provide examples of your authentic products and set parameters for what counts as infringement. The quick setup time means you can start seeing detections and takedowns within a few weeks of signing up, though some users mention the process can feel complex despite the short timeline.
What's the difference between Starter and Professional plans?The Starter plan protects 1 trademark and focuses on marketplace protection with unlimited detections and takedowns. The Professional plan jumps to protecting up to 10 trademarks or designs and adds social media protection, catalog image protection, and the Revenue Recovery Program. Professional also includes zero-gap migration (vs. standard migration), quarterly discovery audits, and access to 10+ add-ons. If you need multi-channel protection beyond just marketplaces, Professional is probably the way to go.



Our newsletter comes with exclusive discounts, trials and practical insights from within the industry