Eddy reviews — what users really think

Eddy targets small and medium-sized local businesses, especially those with employees who work outside an office setting.

• HR Managers at Local Businesses: They'll appreciate having hiring, onboarding, payroll, and people management all in one place instead of juggling multiple systems.
• Small Business Owners: Business owners who handle HR themselves can manage employee tasks without hiring a dedicated HR team.
• Companies with Field Workers: Organizations with employees who work outside the office get mobile time tracking that lets workers clock in from anywhere.
• Growing Businesses (10-100 employees): As companies expand, Eddy scales with them, adding performance management and other features when needed.
• Non-Tech-Savvy Users: The interface is simple enough that people uncomfortable with technology can learn the system quickly.

Eddy is commonly used in retail, hospitality, construction, healthcare, and other industries where managing hourly or deskless workers is crucial.

Users appreciate Eddy's interface and features. Customers consistently praise the platform's customer service, highlighting its professionalism and responsiveness. The tool makes managing HR tasks like payroll, time off requests, and document management straightforward.

The monthly cost runs steep compared to alternative services. Some users report minor technical bugs. Others want more customization options to tailor the platform to their specific organizational needs.

• Applicant Tracking System: Distributes job posts to top job boards and provides a customizable career page with a drag-and-drop candidate pipeline, making hiring easier for local businesses.
• Paperless Onboarding: Simplifies employee introduction with digital welcome messages, document signatures, and customizable onboarding packages that get new hires started faster.
• People Management: Offers an employee directory with detailed profiles and document management tools to track performance and store personnel information.
• Mobile Time Tracking: Enables employees to clock in and out using mobile devices and supports biometric time clocks for secure and accurate time reporting.
• Full-Service Payroll: Handles multiple pay periods, prepares end-of-year W-2 documents, and provides seamless payroll processing for small to medium-sized businesses.
• Benefits Administration: Provides a benefits dashboard, electronic carrier feeds, and COBRA administration to simplify employee benefit management.
• Performance Management: Supports 360-degree feedback, goal setting, and performance reviews to help businesses develop and support their workforce effectively.

• Starter Plan offers basic HR tools at $4 per employee monthly with a $50 base fee, including employee information management, recruitment, and time tracking.
• Growth Plan provides enhanced features at $8 per employee monthly with a $75 base fee, including performance management, benefits administration, and comprehensive payroll processing.
• Premium Plan offers custom pricing with advanced features tailored to larger organizations, including enhanced reporting, advanced analytics, and personalized support.
• Businesses need to contact Eddy directly for a custom quote on the Premium Plan, which is designed for organizations with complex HR needs.

Eddy HR offers several roles with different permission levels. The Employee role gives basic access to personal profiles and the company directory. Training Admins can create and assign employee training. Hiring Admins manage job postings and the hiring pipeline. HR Admins handle documents and time attendance functions. The Account Owner role has full access to all features without any restrictions. These different roles help companies control who can access sensitive information while still letting team members do their jobs.

Eddy provides a completely paper-free onboarding experience. HR teams can send customized welcome messages to new hires and prepare personalized onboarding packages with all necessary documents. New employees can fill out and sign forms digitally through the platform, making the entire process faster and more efficient. This approach helps get new team members up to speed quickly while reducing the paperwork burden on your HR department.

Yes! Eddy offers time tracking features that make managing employee hours simple. Your team can clock in and out using the mobile app, which links directly to their employee accounts. For added security, Eddy also provides biometric time clocks to prevent buddy punching. The system automatically calculates hours worked, overtime, and PTO, making payroll preparation much easier. You can also generate custom reports to analyze time data across your organization.

Absolutely! Eddy was built specifically with small to medium-sized local businesses in mind. The platform is particularly helpful for companies with deskless workforces. The interface requires minimal training, and the feature set addresses all core HR needs without overwhelming users. While pricing starts at $8 per employee monthly with a base fee, many small business owners find the time savings and streamlined processes well worth the investment compared to managing HR tasks manually.

Eddy is known for its excellent customer service. Users consistently praise the support team for being responsive, friendly, and helpful. When you sign up, you get access to personalized onboarding assistance to help set up your account. Ongoing support is available through phone, email, and chat. The company also regularly updates its platform based on customer feedback, showing their commitment to continuously improving the user experience.