UKG reviews — what users really think

UKG is built for HR professionals and business leaders managing workforce and human capital processes. The platform reduces time spent on administrative tasks so teams can focus on strategic work.

• HR Managers consolidating multiple systems into one platform that handles hiring through retirement
• Payroll Specialists who need accurate, compliant payroll processing with built-in tax management across regions
• Operations Leaders optimizing workforce scheduling and time tracking to control labor costs
• Mid-size to Enterprise Organizations that need scalable solutions as they grow
• Compliance Officers staying on top of changing labor regulations and reducing risk
• Multinational Companies managing employees across borders with different pay rules and regulations
• Industries with complex scheduling needs like healthcare, manufacturing, retail, financial services, and public sector organizations

The platform handles both simple HR functions and complex workforce management depending on what you need.

Users like the interface for everyday HR tasks. The mobile app gets consistent praise for time tracking on the go, and many report reliable payroll processing with fewer errors than previous systems. Customer support response times are generally good, and the reporting features save HR teams time on compliance and analytics.

Frequent bugs and system outages disrupt workflows. Integration with other software can be problematic, and the initial setup process is often overly complicated. Small businesses find the cost prohibitive. Some modules suffer from slow loading times and a clunky interface. Multi-state payroll compliance works well, but the system's complexity means a steep learning curve for new administrators.

• Workforce Management: Automates time tracking, scheduling, and employee data management for businesses of all sizes.
• Payroll System: Integrated payroll processing with real-time reporting, compliance tracking, and multinational payment capabilities.
• HR Analytics: Customizable workforce insights and reporting tools for data-driven decisions.
• Regulatory Compliance Support: Automatically manages labor regulations and reduces compliance risks across industries and regions.
• Employee Engagement Platform: Communication tools and culture-building features to improve workplace satisfaction and retention.
• Multinational Workforce Solutions: Supports global organizations with cross-border payroll, tax management, and workforce tracking.
• Talent Development Tools: Talent acquisition, performance tracking, and professional development management in one platform.

• Essentials plan: $12-$17 per user per month for HR, time tracking, and employee profiles.
• Professional plan: $20-$28 per user per month, adding payroll, benefits admin, and scheduling.
• UKG Ready: $21-$29 per user per month with time and attendance, scheduling, leave management, labor analytics, compliance support, mobile access, employee self-service, and integration capabilities.
• UKG Pro: $26-$37 per user per month, including all UKG Ready features plus intuitive dashboard, centralized data, org chart, payroll, talent management, and advanced analytics.
• Enterprise plan: $35+ per user per month with custom pricing for talent tools, AI analytics, global pay, advanced reporting, compliance, and ERP integration.
• Seasonal discounts, volume discounts for larger organizations, and referral programs are available through UKG sales representatives.

UKG (Ultimate Kronos Group) was formed in 2020 when Ultimate Software and Kronos merged. While Kronos was known primarily for workforce management and time tracking, UKG offers a more complete solution that combines Kronos's strengths with Ultimate's HR and talent management tools. Think of it as getting the best of both worlds - Kronos's scheduling and time tracking plus Ultimate's payroll and HR capabilities all in one platform.

Most users can learn the basics of UKG through the built-in tutorials and help resources. For day-to-day tasks like punching in/out or requesting time off, the system is straightforward. That said, administrators and power users might benefit from formal training to take full advantage of the reporting tools and advanced features. Many companies assign "super users" who get extra training and then help their teams with questions.

Yes. UKG works for businesses with multiple locations or remote teams. The system lets you set up different rules for each location while keeping everything under one account. Remote workers can clock in/out through the mobile app, which uses GPS to verify their location if needed. Managers can see who's working where, and the platform handles different time zones automatically.

UKG uses bank-level encryption and regular security updates. The system uses role-based access, so employees only see what they need to. For example, a team member can view their own timecard but not their coworkers' pay information. UKG also complies with major data protection rules and standards. They run regular security tests and keep backup systems in case something goes wrong.

UKG connects with many popular business tools through built-in integrations. It works with major accounting systems like QuickBooks and ERP platforms like SAP. The platform also connects with recruitment tools, benefits systems, and production tracking software. If you need a custom connection, UKG offers APIs that your IT team or a consultant can use to create links between systems.